Health Spas, Tips for Choosing the Right One
Looking for a way to get in shape? Joining a health spa, fitness center, gym
or sports club can be a great way to improve your physical condition.
Nearly 33 million people are members of some 17,000 health clubs in the U.S.
today, according to the International Health, Racquet & Sportsclub
Association. And, although many consumers who join health clubs are pleased with
their choices, others are not. They've complained to the Federal Trade
Commission (FTC) about high-pressure sales tactics, misrepresentations of
facilities and services, broken cancellation and refund clauses, and lost
membership fees as a result of spas going out of business.
To avoid these kinds of problems, it's best to look closely at the spa's
fees, contractual requirements and facilities before you join. Here are some
suggestions to help you make the right choice.
Inspect the Spa
Visit the spa during the hours you would normally use it to see if it's
overcrowded. Notice whether the facilities are clean and well-maintained, and
note the condition of the equipment. Ask about:
- Trial periods. Is there sometime when you can sample the services and
equipment for free?
- Number of members. Many spas set no membership limits. While the spa may
not be crowded when you visit, it may be packed during peak hours or after a
- Hours of operation. Some spas restrict men's use to certain days and
women's to others. Some may limit lower-cost memberships to certain hours.
- Instructors and trainers. Some spas hire trainers and instructors who have
special qualifications. If you're looking for professionals to help you, ask
about staff qualifications and longevity.
Review the Contracts
Some spas ask you to join - and pay - the first time you visit and offer
incentives like special rates to entice you to sign on the spot. Resist. Wait a
few days before deciding. Take the contract home and read it carefully. Before
you sign, ask yourself:
- Is everything that the salesperson promised written in the contract? If a
problem arises after you join, the contract probably will govern the
dispute. And if something is not written in the contract, it's going to be
difficult to prove your case.
- Is there a "cooling-off" period? Some spas give customers
several days to reconsider after they've signed the contract.
- Could you get a refund for the unused portion of your membership if you
had to cancel, say, because of a move or an injury? What if you simply
stopped using the spa? Will the spa refund your money? Knowing the spa's
cancellation policies is especially important if you choose a long-term
- Can you join for a short time only? It may be to your advantage to join on
a trial basis, say, for a few months, even if it costs a little more each
month. If you're not enjoying the membership or using it as much as you had
planned, you won't be committed to years of payments.
- Can you afford the payments? Consider the finance charges and annual
percentage rates when you calculate the total cost of your membership. Break
down the cost to weekly and even daily figures to get a better idea of what
it really will cost to use the facility.
Research the Spa's History
Finally, before you join a health club, contact your local consumer protection
office, state Attorney General or Better Business Bureau to find out whether
they have received any complaints about the business, or whether there are state
laws regulating health club memberships. If problems arise after you join, these
offices also may be able to help you resolve your complaints.
For more, please visit our Weight
Loss Center and Fitness
Last Editorial Review: 1/28/2003
Some of the above information has been provided with the kind permission of
the Federal Trade Commission (www.ftc.gov).